FAQ’s

Most frequently asked questions

Shopping Basics

We offer standard and expedited shipping options to ensure your order arrives when you need it. Detailed shipping methods and rates will be displayed at checkout.

We process order withing 1-2 business days. For returns you can return items within 1-2 days of receiving your order, provided they are unused and in original packaging. Return shipping costs are the responsibility of the customer. For more details, please refer to our Shipping and Return page

Yes, we offer international shipping to most countries worldwide. Shipping times and costs may vary depending on your location. Please refer to our Shipping Policy for more information.

Payments

We accept a variety of payment methods, including major credit card ( Visa, Master Card, American Express ), PayPal, and other secure payment gateways.

Yes, we accept international credit cards. Please ensure your billing information matches your card issuer’s records to avoid any processing delays.

Sales tax is charged on orders based on the shipping address and applicable local tax laws. The exact amount will be calculated and displayed at checkout.

Shipping & Returns

If you’re not completely satisfied with your purchase, you can return it within 1-2 days of receiving your order. Please ensure that the items are unused, in their original packaging, and accompanied by proof of purchase. To initiative a return, visit our Returns page and follow the provided instructions. Return shipping costs are the responsibility of the customer. Once we receive and process your return, we will issue a refund to your original form of payment.

Refund are typically processed within 5 business days after we receive your returned items. Once processed, the refund will be issued to your original  payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or credit card issuer.

If you need to cancel or change your order, please contact our customer service team as soon as possible. We process orders quickly, so it’s important to reach out within 12 hours of placing your order. While we cannot guarantee changes or cancellations, we will do our best to accommodate your request.

For any questions or assistance, our customer service team is here to help. You can reach out to us via email, or through our Contact Us page. We are committed to providing exceptional support and will respond to your inquiries promptly to ensure a seamless shopping experience.

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